Purchasing medical imaging equipment is a major financial decision that is more than a one-time event; it is a decision that will impact your practice for many years.

Part of the process should not only be “what looks good now” but also “will I be satisfied over a period of years”.

Our extensive track record in equipment sales and maintenance will ensure that your practice will be running quickly and consistently for as long as you need x ray.

We are confident that you will be more satisfied with our customer care experience than you would be with any other retailers and servicing companies.

Customer Experience. Our policy is that “questions are free”, all you need to do is ask.

If the result of your question is that some cost or charge may be involved to solve your problem, we will discuss this with you first and proceed only with your permission.

Also, we have been in the xray business for over 100 years, and we will gladly share our expertise with you.

The short answer is that we genuinely care about you and your problems.

There are few, if any, x ray companies that have incompetent service personnel. It is not the skill level that makes us better; it is the personnel we choose to deliver that service.

Many years ago, one of our “old-timer” service personnel said that his first responsibility was to “fix” the customer after which he would fix the problem. What he meant was that he saw his job as first being responsive to the customer’s needs and expectations: arrive on time, explain the problem and solution, follow up on the work performed. Fixing equipment was only one of his responsibilities. We have carried this mentality to all work we do with customers.

Yes, and we encourage you to contact them.

You should find out their experience with Omni, not only during the sales process, but also their experience with Omni after the sale.

Pricing is a complex discussion.

We feel that our prices are reasonable and fair for both our customers and ourselves. We only work with quality products and personnel, who are compensated for their quality work with fair wages and benefits.

If our business model was based solely on price (i.e., be the cheapest supplier in town) we would need to find ways to maintain the cheapest price, which would mean cutting corners.

The only other recourse would be to lower the amount of service we provide. We choose not to do these things as it would inevitably be detrimental to our customers in the long run, and subsequently our relationships with them.

No, but we can help you obtain financing! If you have an existing banking relationship, your bank will typically offer the lowest finance rate. On the other hand, leasing companies have been more flexible in their terms.

Either way, we will be more than happy to assist you in finding the financing package that best suits the needs of your practice.

Side Note - Some lenders offer financial inducements to equipment sellers to steer business to the lender. Omni’s response to these offers is to instruct the lender to reduce the finance rate to the customer. We would rather have happy customers and healthy relationships with them than a small financial gain.

For Omni, shipping is a pass-through item, not a profit center. You will simply be charged what it costs us and be provided with the proper documentation.

When companies try to estimate future shipping costs so they can be added into their price, they have to make an estimate of the amount. In order to protect themselves from under-estimating they will likely add to the estimate to protect themselves, they often add a “cushion”.

We think cushions are for chairs, so we only charge you the actual shipping cost.

Most major x-ray equipment (generating and digital) qualifies for treatment under I.R.S. Section 179.

To deduct the full purchase price of qualifying equipment and/or software, they should be purchased or financed during the tax year.

If you finance the equipment, you must comply with certain requirements in order to qualify.

The best thing to do is to discuss the contemplated purchase, in advance, with your tax accountant or lawyer to make certain that you qualify.

You have many choices of equipment that essentially provide the same result: medical images.

The primary differences in product lines are equipment features and manufacturer’s warranty and support. Surprisingly, the better the feature or length of support and/or warranty do not always mean the product is the most expensive.

We can help compare the products and evaluate the differences.

Please keep in mind that the cheapest is not always the least desirable and the most expensive is not always the best - no upsells here.

What is important is that the product represents the best value for your practice, and the price is a factor in that equation.

Many people have purchased equipment from us over the years. We can provide you with contact information for practices that have bought the products you are considering, along with contact information for others who decided to buy alternate products.

With the rapid advances of technology, many new products are being introduced.

We will tell you if the product you are considering has been recently introduced and give you our opinion not only of the product itself, but also our experience with the manufacturer. Sometimes with a new model or product it is not best to be among the first.

When you buy equipment from Omni, you will get a parts and a labor warranty that is specifically stated in your sales contract.

That being said, you can always contact your sales person and find a solution that best fits your needs.

You should usually consider it, but it is not always the best option.

While you will save money with used, you will probably be giving up some of the warranty.

Used equipment may not have the most recent features as new equipment, but its capabilities may be entirely adequate for your practice.

The first question you should ask about the particular used equipment you are considering is “why is this equipment available?” If there is a plausible reason why the prior owner would sell or trade-in a good piece of equipment, it may be a good choice for you.

You should also look into the service history of that specific equipment.

One other thing to note is that some jurisdictions require inspection of used equipment prior to use.

Hopefully we will!

New x-ray facilities and many existing facilities require some sort of construction/electrical work in order to accommodate the x-ray generating equipment.

Starting with the floor plan of your facility, we can not only help you prepare a radiation shielding plan, but also prepare the requirements for installing your x-ray generating equipment. These include, but may not be limited to, electrical and computer network connections, structural supports needed, etc.

Once construction is started, we will meet with your contractor to check the progress of the work involving the x-ray and to resolve any unexpected issues.

Yes, for both x-ray generating and for digital x-ray equipment.

Many customers opt for contracts that include both types of equipment.

Contracts can be tailored to meet your specific needs. For example, some contracts are for service only, others for preventative maintenance, in the case of digital x-ray you can choose a contract for remote support only.

The choice is yours.

Not only do we move x-ray equipment, we also offer many other services during the process.

Click this link to see the services typically used by practices who are moving to a new location.

We service and support most brands and types of x-ray generating and digital x-ray equipment that are used in medical practices, urgent care clinics, podiatry offices, chiropractic offices and veterinarian offices.

In addition, we offer service and periodic maintenance of x-ray film processors.

In the unlikely event you have a type of equipment that we do not service, we will gladly help you find a company that can provide the service you need.

Most likely, but it depends on a combination of many factors including, but not limited to, your state or local regulations, the construction of your facility, the usage/occupancy of adjacent areas, and the weekly number of x-ray studies to be performed.

Shielding requirements are very technical and detailed, so it is typically recommended that you speak with someone knowledgeable on the subject. We offer free consultations for questions like this.

Shielding plans need to be prepared by a person meeting the requirements of the prevailing state or local governing body, which often requires them to be registered and authorized by the governing body.

For some locations, the practice not only needs to submit the plan prior to construction, but the plan needs to be approved prior to construction. In order to have your shielding plan prepared, you will need to submit a great deal of information, including but not necessarily limited to, the construction of your facility, the usage/occupancy of adjacent areas, and the weekly number of x-ray studies to be performed.

In some states Omni can prepare the shielding plan for you, but if not in yours, we are more than willing to help you find somebody who can.

All of the x-ray equipment sold and serviced by Omni are required to be registered with your State and in some cases, with your local government. The specific regulations vary by location.

You can check the websites of the state and local governments where your facility will be located. The information is usually there, you just have to search for it.

As an alternative you can call Omni, we will gladly share what we know and the information is free. If you end-up purchasing your equipment from Omni, we will assist you with the registration process.

While specific requirements vary by the State and local government where your facility is located, most facilities are required to have some sort of preventative maintenance and/or inspection. The exact requirements vary greatly.

You can usually find the information online, but be warned - it is often dense and technical. Please contact us if you would like our input as to what the best route for your practice may be.